The delivery agreement was a negotiated charter that reflects the commitment of key partners involved in achieving the goal, working together to carry out effective and timely activities to produce the agreed results, which would contribute to achieving results 12, he said. There were three major flaws within the South African government, which led to poor delivery: the delivery agreement for result 12 covered seven major strategic areas: however, progress was considered too slow, and “the clean figures of the Ministry of Public Service and the administration showed that citizens` satisfaction with the provision of services had declined sharply in the last years of Thabo Mki`s presidency. From 75% in 2006 to 58%.  The result was that “President Jacob Zuma took office in 2009 amid a wave of protests by South Africans protesting the government`s poor record of providing essential services.”  In response to citizens` dissatisfaction with public services, which resulted in protests in 2009, new President Jacob Zuma created the DPME as President. The goal was to make departments more accountable and collaborative and to encourage them to focus on policy planning, as well as monitoring and assessing the impact of their policies. Public opinion reacted mixedly to his government and in the first year there was a series of major protests against President Zuma`s government. “Twenty-six public demonstrations, some of them violent, were recorded in the first half of 2009 in seven of South Africa`s nine provinces. A study commissioned by Parliament found that the protesters` biggest concern was the poor provision of services, particularly with regard to water, electricity, sanitation and waste management.  However, Zuma was re-elected an ANC president in 2012 and president of South Africa in 2014 with a slight reduction of 62% in the vote. For example, in order for the DPME to “be able to put accountability in place, the results approach went beyond policy development and defined specific implementation objectives that would be assessed by ministers and departments.”  This focus on delivery and results was influenced by the “delivery” of the Prime Minister`s delivery unit in the United Kingdom and equivalent units in Canada, Chile and New Zealand. Given the framework of policy and delivery in SA – the NPC and more, 23 September 2009, Polity.org.za civil service and administration Minister Richard Baloyi today signed the delivery agreement with President Jacob Zuma for the government result 12. In order to improve the delivery of public services, Zuma set up, in his first month, the Ministry of Performance Monitoring and Evaluation (MPME), headed by the late Collins Chabane.
“He was able to develop and implement the new Performance Monitoring and Evaluation Department (DPME) in a short period of time, and was able to make the monitoring and evaluation function an essential part of the government`s work and a feature of President Zuma`s fourth government.  The implementation of the supply contract would take place over a period of more than four years and would be subject to an annual review, in consultation with the Supervisory and Performance Evaluation Division of the Presidency. “At the end of this process, we are committed to leading and promoting the implementation of Result 12, an effective, effective and development-oriented public service and stronger, equitable and inclusive citizenship,” Baloyi said at a media briefing in Parliament. In January 2010, Lekgotla adopted 12 results for medium-term implementation by the government. Staff involved in the management of the system have had prior experience in implementing administrative reform in the public sector. But they have “no legal mandate to compel ministers to sign agreements and commit to concrete goals.”